Refund policy

Atlas and Summer — Returns & Refunds

Returns & Refunds

We hope you love your Atlas and Summer artwork. Our physical prints are produced individually to order.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide your order number and clear photographs of both the artwork and its packaging so that we can investigate the issue.

Where an item is confirmed as damaged, defective or incorrect, we will arrange an appropriate replacement or refund at no additional cost to you.

Cancellations

Our prints are produced to order and may enter production shortly after your order is placed.

If you wish to cancel or amend an order, please contact us as soon as possible. We will always try to accommodate your request where production has not yet begun.

Once an order has entered production, we may be unable to cancel or amend it.

This does not affect any cancellation rights you may have under applicable consumer law.

Change-of-mind returns

As our physical prints are produced individually to order, we do not offer a voluntary change-of-mind returns service.

Where you have a statutory right to cancel or return an order under applicable consumer law, we will of course honour that right.

This policy does not limit your rights in relation to faulty, damaged, misdescribed or incorrect goods.

Incorrect delivery addresses

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible. We will try to amend the address where possible, but once an order has entered production or shipping we may be unable to make changes.

Additional costs resulting from an incorrect address supplied by the customer may be the customer's responsibility where permitted by law.

Digital downloads

For digital products, where applicable, you may be asked to consent to receiving your digital content immediately and acknowledge that this may affect your statutory cancellation right once downloading or access has begun.

Refunds

Where a refund is approved, it will be issued to your original payment method. The time taken for the refund to appear will depend on your bank or payment provider.

Your statutory rights

Nothing in this policy affects your statutory rights.

For questions about an order, cancellation, return or refund, please contact us using the contact details provided on our website.